I always try and remain positive on my blog mainly because a very long time ago a friend said that email and the internet are not places to be mean or nasty and I agree. I save being mean and nasty for when I'm tired and cranky and riding the elevator and I get pushed into the corner by someone who has plenty of room in front of them but that's another story (deep breath).
I love handmade stuff and love to buy from people that are creative and talented. I have bought pieces from Antifactory (more than once, ahem), Pretty Raccoon, Supayana, Boygirlparty, Veritas El Pulchra, Frecklewonder, Spicy Toast, The Vintage Doctor, Heather Joy, and Dying Breed to name a few. I love supporting independent crafters. More than 90% of these independent business owners are helpful and have great customer service - sending emails to confirm items are sent/received, etc. I have only had a few problems and most of them are resolved quickly but recently I tried to buy a necklace online from a young independent crafter and it has been an ABSOLUTE nightmare.
I bought and paid for the necklace on March 23. The seller was great about emailing at this point and seemed very helpful. Four weeks later nothing had arrived so I sent two or three emails to the seller's business email address and got no response. I finally left a comment on her livejournal and she responded apologizing and said that the necklace had never been sent. She had asked her boyfriend to do it, but he didn't send it because he couldn't work out how to fill in the little customs form on the package. I was totally nice and understanding and she was repentant saying that she'd thrown in another necklace for free. Awesome. I was so happy to finally hear from her and get things resolved. Two weeks after that exchange - NOTHING. No necklaces in the mail, so I start sending emails again. No response. Left two comments on her livejournal. No response. She has been sick but has had time to update her livejournal, attend a craft fair, update her flickr account. I also emailed another email address that she recently asked customers who had not received their products to respond to. No response. I'm so sad.
I won't mention who it is coz that's not nice. I finally lodged a paypal complaint last week and sent her another two emails saying that if she'd just respond and tell me when she sent the necklaces or when she will send them, then I'd withdraw the complaint and that even if I got the money back then I would repay her. NO response. I'm so tired of this and know I should just let it all go for the sake of my sanity but it truly bugs me. I've even considered calling her residence in the US, but I probably won't.
I haven't lost faith though in all of you crafty girls out there. I just wish that this one would respond to my emails. I'm beginning to feel like a stalker.